Refund and Cancellation Policy

Templates and components

Templates and components are digital products. After payment you get your link right away, on screen and by email.

You can get a full refund if you email me within 14 days of purchase and:

• the product doesn't work as described and I can't fix the problem within a reasonable time;
• you were charged twice for the same product by mistake; or
• you bought the wrong license and haven't used it on a live site, and you buy the right one instead.

Because a link can't be returned once it has been delivered, I don't offer refunds simply for a change of mind. This doesn't affect any rights you have under the consumer laws of your country.

How to ask for a refund

Email info@shashankthigale.com from the address you used at checkout, with your order number and what went wrong. I usually reply within one business day. Approved refunds are paid by Polar to your original payment method; banks usually take 5 to 10 business days to show them. After a refund, the license ends and the product should be removed from your projects.

Client projects

For websites and development work, the price, payment schedule and what happens if the project is canceled are agreed in writing in the quote before work starts. Work already done is paid for at the agreed rate.

For the template setup service: if you cancel before I start work, I refund the 50% booking payment in full. Once work has started, the booking payment covers the work done and is not refunded. The second 50% is only due once you have seen the finished site and before it is published.

Disputes

Please email me before opening a dispute with your bank, so I can sort it out quickly. You can also contact the Grievance Officer listed in the Privacy Policy.